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In a Data-Heavy Society, Being Defined by the Numbers

Publication Date: 2011-04-23

This excellent column is from New York Times, April 23, 2011, the Business Section. Taking the numbers game to heart and operating on Kant's Categorial Imperative, I suggest you go to the NYT url above and then e-mail Ms. Tugend's column to someone.


I HAVE a confession to make. I started using Twitter about six months ago and eagerly watched my "followers" rise -- 20 to 30 to 40. I made it to 60 and suddenly plateaued -- a few would follow and then (heartbreak) "unfollow."

At one point, I signed up my sons, who didnât even use Twitter, to follow me. While part of me was laughing at myself -- how senseless was this? -- I also took some pleasure in seeing my numbers rise.

Numbers and rankings are everywhere. And I'm not just talking about Twitter followers and Facebook friends. In the journalism world, there's how many people "like" an article or blog. How many retweeted or e-mailed it? Iâll know, for example, if this column made the "most e-mailed" of the business section. Or of the entire paper. And however briefly, it will matter to me.

Offline, too, we are turning more and more to numbers and rankings. We use standardized test scores to evaluate teachers and students. The polling companies have already begun to tell us who's up and whoâs down in the 2012 presidential election. Companies have credit ratings. We have credit scores.

And although most people acknowledge that there are a million different ways to judge colleges and universities, the annual rankings by U.S. News & World Report of institutions of higher education have gained almost biblical importance.

"Numbers make intangibles tangible," said Jonah Lehrer, a journalist and author of How We Decide, (Houghton Mifflin Harcourt, 2009). "They give the illusion of control."

Too many people shopping for cars, for example, get fixated on how much horsepower the engine has, even though in most cases it really doesn't matter, Mr. Lehrer said.

"We want to quantify everything," he went on, "to ground a decision in fact, instead of asking whether that variable matters."

Even before we could measure -- and flaunt -- numbers online, some had long been a reference point. Consider the many years that fans have meticulously followed baseball statistics.

And we often do need to find ways to measure and evaluate people and products in as objective a way as possible.

The trouble, though, is when we mindlessly and blindly rely on those numbers to tell us everything, said Sherry Turkle, a professor of social studies of science and technology and director of the Massachusetts Institute of Technology's Initiative on Technology and Self.

Numbers become not just part of the way we judge and assess, but the only way.

"One of the fantasies of numerical ranking is that you know how you got there," said Professor Turkle, who is the author of Alone Together: Why We Expect More From Technology and Less From Each Other (Basic Books, 2011). "But the problem is if the numbers are arrived at in an irrational way, or black-boxed, so we donât understand how we got there, then what use are they?"

My colleague Michael Winerip recently wrote an article about an excellent and exceptionally dedicated middle-school teacher, with terrific performance evaluations. But a formula used by the New York Department of Education put the teacher in the seventh percentile of her teaching peers.

That formula used 32 variables plugged into a statistical model that "appears transparent, but is clear as mud," Mr. Winerip wrote.

And even if we understand the numbers â" something as apparently clear-cut as how many books an author sells â" they arenât always helpful.

Robin Black, author of the short story collection, If I Loved You, I Would Tell You This, (Random House, 2010) wrote a blog post on how fretting about the different ways to measure her book's success has overshadowed why she wrote it in the first place.

"I go to a place where everything has a number," Ms. Black told me. "How many advance copies, how many reviews, how many sales."

Amazon recently made it possible for authors to check how many books theyâve sold and, using interactive maps, it even zeroes in on how many sales occurred in which cities.

"Twenty years ago, maybe every Sunday you looked at The New York Times best-seller list," she said. "Now you can torture yourself 24 hours a day, seven days a week. It becomes an exercise in scab-picking."

And those black-and-white statistics, while arguably irrefutable in one way, really tell us almost nothing. Amazonâs rankings of book sales, for instance -- which anyone can view -- can vary wildly based on the sale of very few books.

All those numbers help us lose sight of why weâre really doing what weâre doing. Ms. Black, for instance, said her books were largely about loss.

"I'll get a letter from someone who says, 'My daughter died, and reading your book really helped,'" Ms. Black said. "That's so meaningful. How do I measure that against 500 Twitter followers?"

Eric Frankel is founder of a company called 10 Minutes to Change, which works on human resources strategies and talent management, which means figuring out how to improve workers' performance.

He's also a certified public accountant, so he knows the importance of numbers. But, he said: "Just because we have the skills and ability to put metrics on everything doesn't mean we should. People are ever-changing, fascinating and incredibly frustrating."

Metrics to evaluate employee potential, teamwork and salesmanship can't and shouldn't replace hands-on interpersonal skills and instinct, Mr. Frankel said. Even professional baseball scouts, who have access to every conceivable statistic, know true worth is "steeped in the intangibles garnered by close observation, team orientation, makeup, work habits, leadership skills and professional presence," he said.

This reliance and overweening trust in numbers is to some extent generational, said Howard Gardner, a professor of cognition and education at Harvard Graduate School of Education.

"For almost anybody in the United States under the age of 25, the only models are quantifiable rankings," he said.

So when students are researching a paper, how do they decide where to turn for the greatest expertise? Often, he said, by looking at what articles or papers online have the most hits.

"Let's take Britannica versus Wikipedia," said Professor Gardner, who is the author of Truth, Beauty and Goodness Reframed (Basic Books, 2011). "Should it be that whatever has the most hits or the most editors makes it better than someone who spent his life studying Kant?"

The obsession with numbers, he said, means we don't trust or even look for the intangibles that can't be measured, like wisdom, judgment and expertise.

We also lose a sense of ourselves as anything but a number and a rank, and start feeling bad if our numbers don't measure up to others.

Mr. Lehrer, in a blog post titled Online Status Anxiety on his Web site, wrote, "What I'm most troubled by is the desire of individuals (especially myself) to constantly check up on these numbers, and to accept these measurements as a measure of something meaningful."

He went on, "That's why I wish there was a popular social platform that didn't measure anything. I doubt such a platform will ever exist -- we clearly want the explicit hierarchies, even when they drive us crazy --but it sure would be a relief."

By the way, 320 people "liked" that blog post.

The most frustrating thing for those of us who have a tendency to obsess over rankings is that we know we can simply refuse to keep checking. And if we must see how our blog or book or number of online friends measure up, we can also remind ourselves that those statistics have only as much importance as we're willing to invest in them.

Or as Ms. Black put it: "I have to stop worrying about numbers. I have to reclaim the ambiguous part of my own intelligence."

E-mail: shortcuts@nytimes.com


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