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[Susan notes: Is having a letter in both the New York Times and the Wall Street Journal some sort of record?]

Published in New York Times

To the editor

Re “What Organizations Don’t Want to Know Can Hurt” (news article, Aug. 22):

When organizations play ostrich, they run the risk of undermining their credibility among stakeholders at a time when it is sorely needed. The College Board is a case in point.

It was bad enough that the board announced belatedly that it had incorrectly scored more than 5,000 SAT’s taken last October.

On the heels of that fiasco, it also lost sections from hundreds of Advanced Placement exams taken last May. But instead of directly answering questions, the College Board refers all inquiries to the Educational Testing Service, which administers the test.

This pattern of avoidance makes it clear that an oversight agency is urgently needed to ensure that students and their parents are well served by the nation’s de facto gatekeeper to college.

Walt Gardner

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